SPMIS e-Submission System

General

Q1. How can I access to SPMIS e-SS?

SPMIS e-SS can be accessed through contemporary web browsers such as the latest version of Chrome or Edge browsers with the URL: https://wsp.swd.gov.hk/wsp/

Q2. What is the operating hours of SPMIS e-SS?

The operating hours of SPMIS e-SS is:
Mon-Fri 8:45 - 23:00
Sat 8:45 - 18:00
Excluding Sunday and system maintenance period on Wednesday 18:00-20:00

Q3. What can I do if I encounter technical issues during the use of SPMIS e-SS?

You may contact us by technical support email spmis2support1@swd.gov.hk or technical support number on (852) 3426 3512 during normal working hours (8:45 a.m. to 1:00 p.m. and 2:00 p.m. to 6:00 p.m.) on Monday to Friday (excluding public holidays). For business or service enquiries, please contact Subventions Branch on (852) 2832 4339.

Q4. How can I open an account of SPMIS e-SS?

The SPMIS e-SS is restricted to authorized user only. Please contact your System Administrator for creation of new user if necessary.

Q5. How many forms are included in the SPMIS e-SS?

There are mainly nine types of eForms to be included in SPMIS e-SS:

	Form Type	Remark
1	Service Performance Statistical (SPS) Form / Supplementary Information (S.I.) ^{Note 1}	Unit-based return
2	Action Plan (AP) for under-achieved Essential Service Requirements (ESRs)/Service Quality Standards (SQSs) or Output/Outcome Standards (OS/OCs)	Unit-based return (endorsed by NGO Head and/or attached to SAR)
3	Self-assessment Report (SAR) for ESRs/SQSs or OS/OCs	Agency-based return
4	Self-assessment checklist for Best Practice Manual	Agency-based return
5	Report on remuneration packages for staff in the top three tiers	Agency-based return
6	Report on public disclosure of Annual Financial Reports	Agency-based return
7	Acceptance of annual subvention allocation under Major Allocation Exercise	Agency-based return
8	Update of corporate information	Agency-based return
9	Update of service unit information	Agency-based return

Note 1: The SPS form, previously known as Statistical Information System (SIS) form, is a service performance return for the purpose of performance monitoring in accordance with the output and outcome standards (OS/OCs) set out in the Funding and Service Agreements (FSAs) drawn up between SWD and NGOs.

Q6. Upon the use of e-SS, is it necessary to submit copies of physical SPS forms to Services Branch or District Social Welfare Office?

SWD users can access to the submitted eForms and there is no need to separately submit paper forms.

Q7. What is the difference between SPS (OC/OC) and SPS (SI)?

In SPMIS e-SS, the paper form of SPS form will be separated into 2 parts. SPS(OS/OC) contains output and outcome standards and SPS(SI) contains supplementary information and miscellaneous information such as the staff statistics.

Q8. Will the system keep the submitted forms for reference of users?

The system will keep the submitted forms for three financial years including the current financial year. Users may download the soft copy of forms for record if necessary.

FAQs