常見問題
SPMIS e-SS can be accessed through contemporary web browsers such as the latest version of Chrome or Edge browsers with the URL: https://wsp.swd.gov.hk/wsp/
The operating hours of SPMIS e-SS is:
Mon-Fri 8:45 - 23:00
Sat 8:45 - 18:00
Excluding Sunday and system maintenance period on Wednesday 18:00-20:00
You may contact us by technical support email spmis2support1@swd.gov.hk or technical support number on (852) 3426 3512 during normal working hours (8:45 a.m. to 1:00 p.m. and 2:00 p.m. to 6:00 p.m.) on Monday to Friday (excluding public holidays). For business or service enquiries, please contact Subventions Branch on (852) 2832 4339.
The SPMIS e-SS is restricted to authorized user only. Please contact your System Administrator for creation of new user if necessary.
There are mainly nine types of eForms to be included in SPMIS e-SS:
| Form Type | Remark | |
| 1 | Unit-based return | |
| 2 | Action Plan (AP) for under-achieved Essential Service Requirements (ESRs)/Service Quality Standards (SQSs) or Output/Outcome Standards (OS/OCs) | Unit-based return (endorsed by NGO Head and/or attached to SAR) |
| 3 | Self-assessment Report (SAR) for ESRs/SQSs or OS/OCs | Agency-based return |
| 4 | Self-assessment checklist for Best Practice Manual | Agency-based return |
| 5 | Report on remuneration packages for staff in the top three tiers | Agency-based return |
| 6 | Report on public disclosure of Annual Financial Reports | Agency-based return |
| 7 | Acceptance of annual subvention allocation under Major Allocation Exercise | Agency-based return |
| 8 | Update of corporate information | Agency-based return |
| 9 | Update of service unit information | Agency-based return |
Note 1: The SPS form, previously known as Statistical Information System (SIS) form, is a service performance return for the purpose of performance monitoring in accordance with the output and outcome standards (OS/OCs) set out in the Funding and Service Agreements (FSAs) drawn up between SWD and NGOs.
SWD users can access to the submitted eForms and there is no need to separately submit paper forms.
In SPMIS e-SS, the paper form of SPS form will be separated into 2 parts. SPS(OS/OC) contains output and outcome standards and SPS(SI) contains supplementary information and miscellaneous information such as the staff statistics.
The system will keep the submitted forms for three financial years including the current financial year. Users may download the soft copy of forms for record if necessary.
